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Seven Tools for Your Supervisor's Toolbelt - Earn 2 NAB-Approved CEUs!!
Introduction & Course Objectives
Why Leaders Don't Always "Lead" (5:24)
Tool #1: Your Mindset
Part 1: Coaching & Counseling (5:36)
Part 2: Why Employees Don't Listen (4:34)
Tool #2: Your Credibility
Your Leadership Currency (5:20)
Tool #3: Your Leadership Style
Passive Leaders (2:52)
Video: Passive Leadership Style (2:05)
Aggressive Leaders (3:39)
Video: Passive Aggressive Commercial (0:30)
Passive-Aggressive Leaders (5:39)
Video: Passive-Aggressive News Anchor
Assertive Leaders (4:01)
Practicing Assertiveness: Using I-Statements (4:49)
Practicing Assertivenss: The Need to Be Right (6:21)
Tool #4: Your Messaging
What Are You Really Saying? (3:12)
Tool #5: Your Listening Skills
Going Beyond the Words (2:38)
Video: Test Your Attention (1:21)
Filters & Feedback (2:27)
Tool #6: Your Clarity
Getting Specific (3:28)
Tool #7: Understanding The Big Picture
What Are YOU Doing? (5:41)
Quiz: Assessing What You've Learned
Quiz
Filters & Feedback
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